When you contact us or otherwise seek to use the services and product  offerings offered by Veteran Benefits Guide (“VBG” or “we”), we collect your  telephone number to facilitate communications between VBG and you about VBG’s  services and product offerings.

VBG offers a text messaging service to make it easier for you to communicate with the company. To take advantage of the text messaging service, you must give  affirmative consent to allow VBG to contact you via text message, you must  provide us with a telephone number of which you are the owner or authorized user,  and the device associated with the telephone number you provide to us must be capable of sending and receiving text messages.

We offer you the ability to choose if you wish to receive (1) informational text  messages, or (2) marketing/advertising text messages, or both. Informational text  messages are communications that pertain to your account with us, the administration of your account, and VBG’s services and product offerings that you  have expressed interest in, are currently receiving, or have received in the past. For example, informational text messages can take the form of appointment reminders,  claim status updates, and one-time login verification codes. Marketing/advertising  text messages are communications that showcase our latest services and product  offerings, special offers, and promotions.

By opting in to VBG’s text messaging service, you agree to these SMS Terms of  Service.

Participation in VBG’s text messaging service is voluntary. You do not need to  enroll in the text messaging service to obtain VBG’s services and product  offerings. You also may revoke your consent to opting in to VBG’s text messaging  service at any time. In revoking your consent, you may choose whether you wish  to revoke your consent as to marketing/advertising text messages, informational  text messages, or both.

Please note that revocation of your consent to participate in VBG’s text  messaging service does not, by itself, impact VBG’s ability to communicate with  you in accordance with applicable law.

You will receive text messages from VBG when they are necessary or relevant  to your use of our services and/or product offerings. Message frequency will vary  based on your activity and interactions. For example, you may receive a reminder when an appointment is scheduled or approaching, a notification when there is an update on the status of your benefits claim, or a secure code when you log into our system.

VBG does not charge any separate fee for sending informational or marketing/ advertising text messages; however, text messaging and data rates may apply for any messages sent to you by us or by you to us. These charges are determined by  your telephone service provider. You are responsible for any such charges. Should  you have questions about your text or data plan and what fees may apply, please  contact your telephone service provider for more information.

You may revoke your consent through any reasonable manner, such as by using the words “STOP,” “QUIT,” “END,” “REVOKE,” “OPT-OUT,” “CANCEL,” or  “UNSUBSCRIBE” in response to a text. You may also revoke your consent by  informing us in writing (whether through email or letter), or by calling us and  informing us of your intention to revoke your consent. VBG’s contact information is  at the bottom of this policy. We may send a text message confirming any request  to revoke consent.

VBG will honor revocations made in a reasonable manner within 10 business  days of receipt.

If you change your mind after revoking your consent, and wish to resume text messages through VBG’s text messaging service, you will need to opt in again (for  example, by re-submitting your phone number and request on our website).

If you need help or have questions regarding VBG’s text messaging service, you can reply “HELP” to any VBG text message. After we receive a HELP request, we will respond with a message containing instructions on how to manage your  text messaging preferences and how to contact us for further assistance. Our contact information is at the bottom of this Policy.

We value your privacy. We collect, retain, and use your telephone number and  all information we obtain from or about you through our text messaging service in  accordance with VBG’s Privacy Policy.

While we strive to deliver timely and accurate text messages, the delivery of  such messages is dependent on the functioning of telecommunications networks  and other factors beyond our control. Therefore, we cannot guarantee that you will receive every message or that messages will arrive at a particular time. VBG is not liable for any delay or failure in the delivery of text messages.

VBG may update or modify this Policy from time to time. If any changes are  made, we will post the revised Policy on this page with a new “Last Updated” date  and will send out notifications to individuals who opt in to receive VBG’s text messages. Such modifications will become effective immediately upon posting.

By continuing to use VBG’s text messaging service or by remaining opted-in to  receive text messages after the terms have been updated, you accept and agree to the revised terms. We encourage you to review this Policy periodically. If you do not agree to the terms of this Policy, you should opt out of VBG’s text messaging  service as described in Section 4, above.

If you have any questions, concerns, or feedback regarding VBG’s text  messaging service, please contact VBG through any of the following means:

By Mail:
Veteran Benefits Guide
325 East Warm Springs Road, Suite 201
Las Vegas, NV 89119

By Email:
info@vbg.com

By Telephone:
866-412-8135